Expectations

Good morning- had a difficult call today with a dissatisfied customer. It wasn't the quality of the job that was the problem, but the failure to deliver on expectations. As the saying goes, " under promise and over deliver" or something to that effect. Where did we go wrong, you ask. It was telling him we'd be done in a day and a half (weather permitting) with his roof replacement and not clearly communicating that the other work we were doing would take another 2 1/2 to 3 days. Therefore, he "expected" us to be out of there in 1 ands 1/2 days and we were there for 5. Who was right? It doesn't matter. What matters is learning from this situation and in the future making sure we clearly communicate not only how long we will be at a customer's home, but every other detail and if any should change, making sure they know that and know why.